Effective Date: July 18, 2008

Customers (and their appointed representatives) will follow all directions and requests of DWNI personnel.  If you disagree with any policy, direction, or request given, you may contact either the VP of Support Services or the President of Digital West Networks, Inc., directly.

Entrance to the data center:

• Always close doors securely behind you. Blocking any door or latching mechanism, either in the open or shut position, is strictly forbidden.
• No unregistered (biometric-scanned) individuals are allowed outside of normal business hours (9-5 M-F) without a registered escort. Registration of authorized individuals must be done during normal business hours.
• All visitors will provide current picture ID and be provided with a badge which shall be visibly displayed while on the premises.
• No combustible materials, food, drink or any liquids inside data center.
• No open-toed shoes.
• No persons under 18 without prior approval by Digital West Networks, Inc.
• No animals other than human-assist companions.
• Registered (biometric-scanned) users may enter the daca center at any time. Unregistered users may only enter the data center by prior arrangement with DWNI personnel, or must be accompanied by a registered user, and must sign in at the front desk.

Inside the data center:

• No contact with racks other than your own.
• No contact with power, cooling, or fire suppression (except handheld fire extinguishers).
• No climbing, reaching, access, or use of top level of a rack.
• No removal of doors or side panels from racks.
• No pictures except by special written permission of DWNI.
• No EMF-generating equipment other than FCC-approved personal communication devices.

Inside the racks:

• No disconnecting any cables other than your own.
• No contact, access, or inspection of racks or equipment other than your own.

Violation of or refusal to comply with any of these policies may result in ejection from the data center. You are being filmed while on the premises. Video is kept for 90 days.

Unscheduled tours are provided Monday through Thursday afternoons.  We would appreciate it if you would schedule any other times in advance.